Practice Policies

1. Medical Clearance & Intake
We want every Eleve experience to be safe and personalized. Before your first visit, all required intake forms must be completed so our medical team can review your health history and determine whether your desired treatment is appropriate. Updated forms may be required annually or whenever your health history changes.

2. Your Results
Beautiful results are a partnership. Following your provider’s recommendations and your pre- and post-treatment instructions helps support the best possible outcome.

3. We’re Here for Your Results
Your satisfaction matters to us. If you have questions or concerns about your results, please reach out so our team can evaluate your treatment and determine the best next step. For many treatments, the recommended follow-up window is approximately 2–4 weeks, depending on the service.

4. Respect the Appointment Time
Your appointment time is reserved specifically for you. If you arrive more than 7 minutes late, we may need to modify or reschedule your appointment to ensure we can provide safe, quality care without rushing your treatment or impacting the next client.

5. No-Shows & Cancellations
We understand that life happens. Please provide as much notice as possible when canceling or rescheduling. Appointments canceled with insufficient notice or missed without notice may be subject to our cancellation/no-show fee. This allows us to respect our providers’ time and offer the appointment to another client.

6. Deposits
Some appointments require a $75 deposit to reserve your treatment time. The deposit is applied toward your appointment total. Cancellations or rescheduling must be made within the required notice period to retain the deposit. Late cancellations and no-shows may result in forfeiture of the deposit.

7. Rewards & Membership Benefits
Our rewards and membership programs are designed to give back to our Eleve community. Rewards, credits, and member benefits must be available in your account at the time of service and are subject to the terms of the applicable program. Rewards have no cash value and may not be combined with other offers unless specifically stated.

8. Children & Treatment Areas
We love our Eleve families. Because we are a medical aesthetics clinic and some treatments require a calm, controlled environment, children must remain with a responsible adult and cannot accompany a client into treatment rooms unless specifically approved by the provider. Please make childcare arrangements whenever possible so you can fully relax and enjoy your appointment.

9. When You’re Sick, We Want You to Stay Home
Your health matters to us, and so does the health of our clients and team. If you are experiencing symptoms of a contagious illness, including fever, significant respiratory symptoms, flu, COVID-19, or another known contagious infection, please contact us before coming in. We’ll help determine the safest time to reschedule your appointment. Certain medical or aesthetic treatments may require additional recovery or symptom-free time before treatment.